Privacy Policy - Household Plumbing

Privacy Policy

Our Commitment

At Household Plumbing we know how valuable your privacy is to you. We want to ensure that no matter how you shop with us, that your experience is both safe and secure. This policy was developed to explain our practices for the collection, use and disclosure of your personal information. The policy, as described below, applies to our retail store, our website(s) and any other way we collect and use your personal information.

If you as a client or user provide personal information via Household Plumbing websites, you agree that your personal information will be hosted and stored on our secure private server in Ashburn, Virginia (USA) and Los Angeles, California (USA) then transferred to our offices in London, Ontario (Canada). 

Personal Information: What is it, How do we collect it and how we use it

Household Plumbing (a division of Carey Plumbing Limited) collects personal information over the course of its business relationship with you as the client or user through use of our website(s) or by visiting our store. We collect personal information when:

  • When you order or purchase any product (parts, accessories, fixtures) or purchase any service from Household Plumbing
  • When you sign up for our mailing list
  • When you respond to a job offer
  • When you send a comment or question or otherwise contact our customer service via email or call us directly
  • When you use the "I have a question" feature as it appears on the Household Plumbing Websites.
  • When you participate in a contest or other promotion via our website, Facebook, Twitter or other social media accounts (see contest details for particulars)

The personal information that we collect in these situations is:

  • Your Name
  • Your preferred language of communication
  • Your Email Address
  • Your Home Address
  • Your phone number (Home, Cell Phone, Etc.)
  • Your credit card number (Specifically for phone orders and/or electronic purchases)
  • Your Postal Code

See anonymous information section for other information that may be collected

In general, we use this information to:

  • Process and fulfill your order, including to send you emails or to contact you by your preferred contact method or to confirm your order status or payment
  • Process and fulfill requests from your use of the "I have a question features" as it appears on our websites, including to contact you by your preferred contact method.
  • Select a winner for contests and promotions including to contact you as the chosen winner
  • Improve your shopping experience both online and in-store
  • Inform you of changes to any of our conditions and our policies and/or for any other administrative purposes

Anonymous information and Google Analytics

Household Plumbing collects anonymous information in the course of its business relationship with a client or user, this information does not identify this individual. This information is used to analyze customer usage of Household Plumbing's website(s) and to improve the quality of the client or users experience. Examples of anonymous information we collect in these situations are:

  • Your device's IP Address
  • The type of device you are using
  • The type of browser you are using
  • The pages you view
  • The length of time spent on our site
  • How you arrived at our site (i.e. clicked on a link on Facebook, A Brand website or other advertisement)

This information is provided to us through the use of Google Analytics and other analytics software we may contract to use for the purposes of analyzing anonymous information. We use this information to better understand the use of our website and its features and to develop new features and content for our website. The information may be compiled into aggregate form to report the number of users, devices used and pages used, no personally identifiable information is present in this type of reporting. Our use of Google Analytics falls within their terms of use.  You may opt out of this tracking by installing the Google Opt-Out Tool.

Disclosure to Third Parties

It is Household Plumbing's policy not to disclose any personal information to any third parties unless required by law, legal process or litigation.

Unless the client or user specifically authorizes Household Plumbing to send personal information, We will not disclose, sell or rent to any third party or organization any personal information that the client or user may provide during their business relationship with Household Plumbing.

In order to protect your information, Household Plumbing limits access to your provided personal information only to employees of certain departments (i.e. Customer Support, Technical Support) who need to know for the purposes of their functions.

Household Plumbing may make use of external service providers to assist in technical and customer service matters. In the event this is required, personal information may be accessed by these providers. These providers will be required to sign confidentiality agreements and ensure that information is used in a manner consistent with this policy and any applicable law, rule or regulation.

In the case of corporate reorganization, merger, sale of business, transfer or other disposition of all or part of the assets or shares of Household Plumbing or Carey Plumbing Limited (including the proceedings of bankruptcy or insolvency), personal information about our customers and their data as described in the policy are part of the transferred assets and may be shared with other parties to the transaction

Use of Cookies

Household Plumbing uses a technology called a cookie to better understand user behaviour and inform us as to the different parts and features of our website that users have visited and used. This helps us to facilitate and measure the effectiveness of advertisements, web searches and our social media.

A cookie is a string of information that is sent by a website and stored on the hard drive temporarily in the memory of a computer. The use of cookies is a common practice in the industry and several well-known browsers are initially set to accept them. When a client or user logs into Household Plumbing's website, we download a cookie onto the computer of the client or user. Our website then collects information about your device, IP address and other anonymous information.

Our web servers collect monitoring and general use data from your visits on our website. we collect these statistics to determine the number of daily visitors to our sites, the type of browser and devices used and countries of origin.

You can at anytime reconfigure your browser to refuse to accept cookies or to alert you when a cookie is installed on your computer. Please refer to your browser developer for instructions on our to do this. Please note that by not accepting cookies, you may not be able to use certain features of the Household Plumbing website.

With the use of cookies, the information is NOT PERSONALLY IDENTIFIABLE.

Storage and Security

All personal information you provide us is either stored on our secure private servers with restricted access or stored securely on Google Servers. If you decide to voluntarily provide us with your personal information, you consent to the transfer and storage of personal data, securely, from our servers is Ashburn, Virginia to our offices in London, Ontario. Or from Google to our offices in London, Ontario. Household Plumbing protects your information that is stored on our servers using SSL/TLS encryption.

Given the public nature of the internet, you agree and acknowledge that the security of communications through the internet cannot be guaranteed. Therefore, Household Plumbing cannot guarantee nor shall bear any liability for any breach of confidentiality, hacking, viruses, loss, theft or alteration of information transmitted or hosted on our website.

Household Plumbing retains the information you provide only as long as necessary or relevant to conduct business, for the specified purpose or as required by law.

Inquiries or Complaints

Should you have any questions, complaints or to update the personal information you have supplied us with. Do not hesitate to call us at 519-438-1121 or email us at

References by Hyperlinks

To facilitate the navigation and provide the best information to our customers, we may use hyperlinks to other websites not owned by Household Plumbing. The privacy policies of the websites we link to are not governed by this policy.

Household Plumbing is not responsible for the content of or the privacy policies, or lack thereof, that govern other websites. We will not be responsible for the practices, acts or policies of such third parties with the respect to the protection of personal information. We recommend that the client or user carefully reads the policies of these third parties. A copy of their policies may be found on their website.


Household Plumbing reserves the right to modify this policy at any time. We will inform our clients and users of any changes to this policy via our news feed on our website, as well as our social media and via email (if applicable). Any modifications to this policy will be made in accordance with the laws applicable in the Province of Ontario, Canada for the protection of personal information.

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